Shipping policy
Shipping Policy
Thank you for visiting and shopping at ELVANEO. This Shipping Policy explains how orders are processed, fulfilled, and delivered.
1. Order Processing Time
All orders are processed within 1–3 business days.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, processing or delivery may take slightly longer than usual. If there is a significant delay affecting your order, we will contact you by email.
2. Shipping Origin
ELVANEO works with fulfillment partners and warehouses located in China.
Unless otherwise stated on the product page, orders are fulfilled and shipped from our warehouse or fulfillment facilities in China.
Shipping origin does not affect your eligibility for customer support, returns, refunds, or replacements under our applicable policies.
3. Shipping Rates & Estimated Delivery Time
Shipping costs and estimated delivery times are shown below:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7–15 business days | $6.00 |
| Standard Shipping for orders over $39 | 7–15 business days | Free |
The estimated delivery time begins after the order has been processed and shipped.
Please note that delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, extreme weather, peak shipping seasons, public holidays, or other circumstances outside our reasonable control.
4. Countries and Regions We Ship To
We ship to the countries and regions currently available at checkout.
Available shipping destinations, shipping charges, and delivery options may vary depending on the destination.
If your country or region is not available during checkout, we are currently unable to ship to that destination.
5. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number or tracking link.
Tracking information may take up to 24–48 hours to become active after your order has been dispatched.
You can use the tracking information provided in the email to check the delivery status of your package.
If you experience any issues with tracking your order, please contact us at:
6. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by local authorities are the responsibility of the customer.
These charges are not controlled by ELVANEO and may vary depending on local laws and regulations.
We recommend checking your local customs requirements before placing an international order if you are unsure whether additional charges may apply.
7. Damaged Items
Please inspect your order as soon as possible after delivery.
If your item is damaged during shipping, please contact us at service@elvaneo.com within 7 days of delivery and provide clear photos or videos showing the damage.
Once the shipping damage has been verified, we will send you a replacement free of charge, including the shipping cost of the replacement.
If a replacement is unavailable, we may provide a refund or another appropriate solution.
Please retain the damaged item, product packaging, and shipping materials until your request has been reviewed.
8. Lost Packages
If your package has not arrived within the expected delivery period, please first check the tracking information provided with your order.
If the tracking information indicates that the package may be lost in transit, or if there has been no meaningful tracking update for an extended period, please contact us at:
We will review the shipment with the carrier or fulfillment provider.
If the package is confirmed as lost in transit, we will provide a replacement or refund at no additional cost to you.
9. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us at service@elvaneo.com as soon as possible.
If the order has not yet been shipped, we will make reasonable efforts to update the shipping information.
Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping costs caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility, unless otherwise required by applicable law.
10. Return & Refund Information
Returns, refunds, exchanges, and replacement requests are handled in accordance with our Return & Refund Policy.
For product-related issues, including damaged, defective, or incorrect items, applicable return shipping costs will be covered by ELVANEO as described in our Return & Refund Policy.
11. European Union Customers
Customers located in the European Union may have additional rights under applicable consumer protection laws.
For information about returns and the applicable cooling-off period, please refer to our Return & Refund Policy.
Nothing in this Shipping Policy limits any statutory consumer rights that may apply to you.
12. Contact Us
If you have any questions about shipping, tracking, delivery, damaged items, or lost packages, please contact us:
ELVANEO
Email: service@elvaneo.com