Return & Refund Policy

We offer a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You may also be required to provide the receipt or proof of purchase.

To start a return, please contact us at service@elvaneo.com.

If your return request is accepted, we will provide you with return instructions, including the return address and any applicable shipping instructions. Please do not send items back without first contacting us. Items returned without prior authorization may not be accepted.

For any return or refund questions, please contact us at service@elvaneo.com.

Return Shipping Costs & Return Labels

Returns are handled by mail.

For returns that are not related to a product issue, including change of mind, ordering the wrong item, or personal preference, the customer is responsible for the return shipping costs and return shipping label.

For returns caused by a product-related issue, including but not limited to:

• The item arrived damaged
• The item is defective
• You received the wrong item
• The item is materially different from what you ordered

Elvaneo will cover the applicable return shipping costs.

Where a physical return is required for a verified product-related issue, we may provide a prepaid return shipping label or another reasonable return solution at no additional cost to you.

We do not charge a restocking fee for eligible returns.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if your item is defective, damaged, incorrect, or materially different from what you ordered.

If your item was damaged during shipping, please contact us at service@elvaneo.com and provide clear photos or videos showing the damage.

Once the shipping damage has been verified, we will provide an appropriate solution. This may include a replacement, return, or refund depending on the circumstances.

If a replacement is provided for a verified shipping-damage claim, the replacement will be sent at no additional shipping cost to you.

For verified product-related issues caused by the product itself, shipping damage, or an error on our part, Elvaneo will cover the applicable return shipping costs.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods
• Custom or personalized products
• Certain personal care goods where returns cannot be accepted for hygiene or safety reasons
• Hazardous materials
• Flammable liquids or gases
• Gift cards

Please contact us at service@elvaneo.com if you have questions about whether your specific item is eligible for return.

For sale items, return eligibility is subject to the terms displayed at the time of purchase and applicable consumer protection laws.

Exchanges

We do not process traditional direct exchanges for change-of-mind returns.

If you would like a different item, the fastest way is to return the item you have. Once your return is accepted, you may place a separate order for the item you want.

If you received an item that is defective, damaged, incorrect, or affected by another verified product-related issue, we may provide a replacement where appropriate.

For verified product-related issues, Elvaneo will cover the applicable return shipping costs, and any approved replacement will be sent at no additional shipping cost to you.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable consumer protection laws.

The item must generally be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may also be required to provide the receipt or proof of purchase.

This statutory right is separate from our 30-day return and refund policy and does not limit any rights available to you under applicable law.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us at service@elvaneo.com.