Privacy Policy

Last updated: September 6, 2026

ELVANEO operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ELVANEO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or how your personal information is handled, please contact us at:

Email: service@elvaneo.com

We aim to respond to privacy-related inquiries within a reasonable period of time.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, preferences, and settings.
• Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology, payment processing, fulfillment, shipping, analytics, customer support, or other services.
• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping, process purchases, returns, exchanges, and refunds, manage customer accounts, remember preferences, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or postal mail and showing advertisements for products or services.

Where required by applicable law, we will obtain your consent before sending marketing communications.

You may opt out of promotional emails at any time by using the unsubscribe option provided in those emails.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

Communicating with You

We use personal information to provide customer support, respond to inquiries, communicate about orders, returns, refunds, shipping, and other service-related matters, and maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws, regulations, court orders, legal processes, or requests from government authorities, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy.

These parties may include:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• IT and hosting providers
• Data analytics providers
• Customer support providers
• Marketing and advertising partners
• Other service providers that assist us in operating our business

We may also disclose personal information:

• When you direct or consent to the disclosure.
• To fulfill or ship your order.
• In connection with social media integrations or similar services.
• To our affiliates or within our corporate group.
• In connection with a merger, acquisition, sale, bankruptcy, or other business transaction.
• When required to comply with applicable laws or legal obligations.
• To protect or defend our rights, customers, Services, or others.

Relationship with Shopify

Our store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our store may be transmitted to Shopify and other service providers, including providers located in countries other than where you reside.

For more information about how Shopify processes personal information, you may review Shopify’s Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our Services, improve website performance, provide relevant advertising, and support security and fraud prevention.

Depending on your location, you may have the right to accept, reject, or manage certain cookies through our cookie consent tools or browser settings.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website not controlled by us, we recommend reviewing that third party’s privacy and security policies.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us at service@elvaneo.com so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide the Services, maintain accounts, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to Access / Know – You may have the right to request access to personal information we hold about you.
• Right to Delete – You may have the right to request deletion of certain personal information.
• Right to Correct – You may have the right to request correction of inaccurate personal information.
• Right of Portability – You may have the right to receive a copy of certain personal information in a portable format.
• Right to Opt Out of Sale or Sharing for Targeted Advertising – Depending on your location, you may have the right to opt out of certain uses of personal information for targeted advertising.
• Right to Withdraw Consent – Where processing is based on consent, you may have the right to withdraw that consent.
• Right to Object or Restrict Processing – In certain jurisdictions, you may have the right to object to or restrict certain processing activities.

You may exercise these rights by contacting us at:

service@elvaneo.com

We may need to verify your identity before processing certain requests, as permitted or required by law.

We will not discriminate against you for exercising your privacy rights.

Managing Communication Preferences

We may send promotional emails where permitted by applicable law.

You may opt out of promotional emails at any time by using the unsubscribe link provided in our emails.

Even if you opt out of promotional communications, we may still send you non-promotional messages related to your orders, transactions, account, customer support requests, shipping, returns, refunds, or other important service matters.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us at:

Email: service@elvaneo.com

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, we use recognized legal mechanisms to protect personal information transferred internationally, including appropriate contractual safeguards.

For transfers from the European Economic Area or the United Kingdom, this may include the European Commission’s Standard Contractual Clauses or equivalent recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal obligations, or regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide additional notice where required by applicable law.

Contact

If you have any questions about our privacy practices, this Privacy Policy, your personal information, or if you would like to exercise any privacy rights available to you, please contact us:

ELVANEO
Email: service@elvaneo.com

For purposes of applicable data protection laws, ELVANEO is the data controller of personal information collected directly by us, except where another party, such as Shopify, acts as an independent controller under applicable law.