Contact Us
Thank you for visiting ELVANEO.
If you have any questions about your order, shipping, returns, refunds, products, or our store policies, please feel free to contact our customer service team.
Customer Service Email
Email: service@elvaneo.com
We aim to respond to customer inquiries within 48 hours.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Please note that response times may be slightly longer during weekends, public holidays, or periods of high inquiry volume.
Order Inquiries
If you are contacting us regarding an existing order, please include the following information in your email:
- Your full name
- Your order number
- The email address used to place the order
- A brief description of your question or issue
Providing this information will help us locate your order and assist you more efficiently.
Shipping & Tracking Questions
If you have questions about shipping or tracking, please include your order number when contacting us.
Once an order has shipped, tracking information may take approximately 24–48 hours to update.
If your package has not arrived within the estimated delivery period or you believe it may be lost in transit, please contact us at:
We will review the shipment status with our carrier or fulfillment provider.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and the problem
If an item is confirmed to have been damaged during shipping, we will provide a replacement free of charge, including the shipping cost of the replacement.
If a replacement is unavailable, we may offer a refund or another appropriate solution.
For product-related issues caused by the product itself, shipping damage, or an error on our part, applicable return shipping costs will be covered by ELVANEO in accordance with our Return & Refund Policy.
Returns & Refunds
We offer a 30-day return and refund policy.
You may request a return or refund within 30 days after receiving your item, subject to the conditions described in our Return & Refund Policy.
To start a return or refund request, please contact:
Please do not return an item before contacting us and receiving return instructions.
Order Changes or Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will make reasonable efforts to assist with your request.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
General Questions
For questions about:
- Products
- Shipping
- Order status
- Tracking
- Returns
- Refunds
- Exchanges
- Store policies
- After-sales support
Please contact us at:
Contact Information
ELVANEO
Customer Service Email: service@elvaneo.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Response Time: We aim to reply to customer service emails within 48 hours.